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Customer Service

We want to help! Find quick answers online, or contact us at (877) 331-3045.

Monday through Saturday (excluding major holidays)


Contact Information

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Report Outages

Columbus Southern1-800-277-2177
Dayton Power & Light1-800-929-8646
Duke Energy Ohio1-800-543-5599
The Cleveland Electric Illuminating Co.1-888-544-4877
Monongahela Power Company1-800-255-3443
Ohio Edison Company1-888-544-4877
Ohio Power1-800-672-2231
The Toledo Edison Company1-888-544-4877

How to know when to call your alternative energy supplier vs. your local utility.


Addresses

To mail your payment or get in touch with us by mail, please use the addresses below

Mail Payment
Duke Energy Retail, LLC
139 E. Fourth St.
Mail Drop EX-309
Cincinnati, OH 45202

Correspondence
Duke Energy Retail, LLC
139 E. Fourth St.
Mail Drop EX-320
Cincinnati, OH 45202

News Media Contact
dersmediacontact@duke-energy.com

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