Duke Energy Retail » Customer Service

Customer Service

Tell us how we can help! Find quick answers online, or contact us by phone or e-mail.

Contact Us

Call (877) 331-3045
Monday Through Saturday (Excluding Major Holidays)
E-mail Us

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Residential - (877) 331-3045

Commercial and Industrial (877) 331-3045

News Media Contact

dersmediacontact@duke-energy.com

Get Quick Answers

Visit our Frequently Asked Questions for more information.

Duke Energy Retail

• What is Duke Energy Retail?
• What is electricity deregulation?

Sign Up Today

• How do Duke Energy Ohio customers enroll?
• Why can't you just lower my bill?
• Why should I switch?

Pricing

• When will my pricing begin?
• Are there any fees for switching?

Billing and Payment

• What are my billing and payment options?
• Where will I make my payment?

Report Outages

Columbus Southern	1-800-277-2177
Dayton Power & Light	1-800-929-8646
Duke Energy Ohio	1-800-543-5599
The Cleveland Electric Illuminating Co.	1-888-544-4877
Monongahela Power Company	1-800-255-3443
Ohio Edison Company	1-888-544-4877
Ohio Power	1-800-672-2231
The Toledo Edison Company	1-888-544-4877

Addresses

To mail your payment or get in touch with us by mail, please use the addresse below.

Mail Payment

Duke Energy Retail, LLC
139 E. Fourth St.
Mail Drop EA602
Cincinnati, OH 45202

Correspondence

Duke Energy Retail, LLC
139 E. Fourth St.
Mail Drop EA600
Cincinnati, OH 45202